Payment & Refund Policy

This policy applies to paid subscriptions, credit purchases, and other paid VANTRA services when they are offered. The price, currency, billing period, included credits, usage limits, taxes, and any renewal terms shown at checkout form part of your purchase. If a paid feature is not yet available, this policy does not make it available.

Paid subscriptions provide 30 days of access. There is no automatic renewal or recurring charge. A new paid period requires another purchase. Card access activates only after successful server-side payment verification; manual transfers activate after review and approval.

Available local methods may include Edahabia, CIB, BaridiMob and CCP. Only methods enabled at checkout can be selected.

You do not need to cancel automatic renewal: VANTRA does not auto-renew. Pending manual payment requests can be withdrawn or cancelled using the available payment controls. For a payment issue, contact support.

Credits are a limited contractual right to use eligible VANTRA features. They are not money, stored value, a bank balance, or a transferable asset, and they have no cash value except where required by law. The service may display an estimated or verified credit cost before a request. Actual consumption may depend on the selected model, media type, settings, or result. Your available credit balance is the balance displayed in your account.

VANTRA generally does not intend to charge credits for a generation that fails before producing a usable result. A temporary reservation may appear while processing and should be released or reconciled after failure or cancellation. If credits remain deducted because of a technical error, you may request review. Abuse, repeated intentional cancellation, or provider costs already incurred may be handled as disclosed for the relevant feature and as permitted by law.

For a duplicate payment, payment error or access issue, contact support with the details needed to identify your purchase. Requests are reviewed individually; an automatic refund or a fixed refund deadline is not promised here. Applicable mandatory rights are not limited.

Future catalog changes do not rewrite completed payment orders or previously paid prices. The price and terms displayed for your next purchase apply to that purchase.

A failed, cancelled or pending payment does not activate paid access. A return-page message alone is not proof of a debit or refund. If a bank debit appears without access, contact support for review.

Expiration, rollover, and allocation rules for unused credits are the rules displayed for the relevant plan or purchase at checkout. Unless expressly stated otherwise, credits are non-transferable and cannot be exchanged for cash. VANTRA will not invent or silently change an expiration rule after purchase, subject to service changes required by law or this policy.

If VANTRA permanently discontinues a paid service, we will make reasonable efforts to provide advance notice where feasible. Treatment of unused paid service time or purchased credits will follow the applicable checkout terms and mandatory law, and may include continued access for a wind-down period, replacement value, account credit, or refund where required.